Refund & Return Policy

At Shoppernix, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or requirements. To provide a hassle-free shopping experience, we have outlined our Refund and Return Policy below. Please read this policy carefully to understand your rights and options when making a return or requesting a refund.

By purchasing from Shoppernix, you agree to abide by the terms of this policy.

1. Eligibility for Returns

You can return most products purchased from Shoppernix within 30 days of delivery. To be eligible for a return, the product must meet the following conditions:

  • Unused and in Original Condition: The item must be unused, unwashed, and in the same condition as you received it.
  • Original Packaging: The product should be returned in its original packaging, including any accessories, manuals, tags, or documentation that came with it.
  • Proof of Purchase: A receipt or order confirmation email is required to process your return.

Non-Returnable Items:

Certain items are not eligible for returns, including:

  • Clearance or Final Sale Items: Items marked as “Final Sale” or “Clearance” cannot be returned or exchanged.
  • Personal Care Products: Due to hygiene reasons, beauty products like skincare, makeup, and other personal care items are not eligible for returns if opened.
  • Customized Items: Custom or personalized orders cannot be returned unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@shoppernix.com with your order number and the reason for the return.
  2. Wait for Approval: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions if your return is eligible.
  3. Ship the Item: Pack the item securely in its original packaging and include all accessories and documentation. Write the RA number on the outside of the package and ship it to the address provided in the return instructions. You are responsible for return shipping costs unless the product is defective or we made an error in your order.

Note: We recommend using a trackable shipping method to ensure the safe return of the product.

3. Refund Process

Once we receive your return and inspect the item, we will process your refund according to the conditions outlined below:

  • Inspection: We will inspect the returned product to ensure it meets our return criteria. If approved, we will initiate the refund.
  • Refund Method: Refunds will be processed using the original payment method. Depending on your payment provider, it may take 7-10 business days for the refund to reflect in your account.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
  • Partial Refunds: In certain situations, only partial refunds will be granted (e.g., items with obvious signs of use or missing parts).

Late or Missing Refunds:

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider, as processing times can vary.
  3. If you still have not received your refund, contact us at support@shoppernix.com for assistance.

4. Exchanges

If you wish to exchange an item, please follow the same process as a return. Contact our customer support team to request an exchange, specifying the product you want to receive in place of the returned item. Please note:

  • Availability: Exchanges are subject to product availability. If the desired product is out of stock, we will process a refund instead.
  • Processing Time: Once the returned item is received and inspected, we will process the exchange and ship the new product to you. You will receive a tracking number via email once the exchange has been shipped.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at support@shoppernix.com. Include your order number, a description of the issue, and photos of the damaged product. We will provide further instructions and arrange for a replacement, exchange, or refund as appropriate.

  • Return Shipping for Defective Items: If the product is defective or we made an error in your order, Shoppernix will cover the cost of return shipping.

6. Return Shipping Costs

Unless the product is defective or Shoppernix made an error with your order, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during the return process.

Tip: Keep the shipping receipt and tracking number for your records until your return is processed and the refund is confirmed.

7. Cancellations and Order Modifications

  • Order Cancellation: You can cancel your order within 24 hours of placing it by contacting our support team at support@shoppernix.com. If your order has already been processed or shipped, you will need to follow the return process outlined above.
  • Modifying Your Order: To modify your order (e.g., change the shipping address, adjust quantities), please contact us as soon as possible. We will do our best to accommodate your request, but modifications may not be possible if the order is already in transit.

8. Contact Us

If you have any questions or need further assistance regarding our Refund and Return Policy, please do not hesitate to contact us:

Shoppernix Customer Support
Email: support@shoppernix.com
Phone: 91-7037-40-2227
Address: J-22, Ground Floor, Dilshad Colony, Delhi 95

Our support team is here to help you with any inquiries related to returns, refunds, exchanges, or order cancellations.

9. Updates to This Policy

Shoppernix reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on this page, with the revised “Effective Date” indicated. We encourage you to review this policy periodically to stay informed of any updates.